Terms of Use

1. Your account

• You must be at least [18] years old to create an account.
• Give us a real email address and keep your password private. You're responsible for what happens on your account.
• One account per person. Your handle can be chosen once; your display name can be changed at any time.
• Tell us at media@sahteineats.com straight away if you think someone else has used your account.

2. How bookings work

• Restaurants offer tables at set times, usually during their quieter hours, with a discount on food. Each slot shows its discount and any conditions set by the restaurant.
• You pay a booking fee in the app to confirm a table. The fee is paid to Sahtein Eats; you pay for your meal at the restaurant as usual.
• Bookings close [2 hours] before the slot starts.
• Show your booking code (or QR code) when you arrive. The discount applies to the food on the bill, as described in the slot's conditions.
• If you don't arrive, the restaurant may mark the booking as a no-show.

3. Booking fees and refunds

Booking fees are non-refundable once a booking is confirmed, including if you don't attend. If the restaurant cancels, is closed, or can't honour your booking or its discount, contact us and we'll refund the booking fee. [Confirm refund policy and any consumer-law requirements.]

Prices include VAT where it applies.

4. Restaurants

Restaurants are independent businesses. They're responsible for their food, service, prices, opening hours, allergen information and premises. Please tell the restaurant directly about allergies or dietary needs. Menus and photos in the app are provided by restaurants and may change.

5. Points and rewards

You earn points for completed visits and verified reviews, and points unlock tiers and free bookings as shown in the app. Points have no cash value, can't be transferred or sold, and may be removed if they were earned through fraud or misuse. We may change how points are earned or redeemed; points you've already earned won't be taken away because of such a change.

6. Reviews and other content

You can only review restaurants you've visited through Sahtein Eats. When you post reviews, photos, lists or other content, you confirm it's your own and honest, and you give us a free, worldwide licence to display it in our app, website and marketing. You keep ownership of your content, and our licence ends when you delete it, except where it has already been shared.

We have zero tolerance for objectionable content or abusive users. You must not post or do anything that:

• is abusive, hateful, threatening, harassing, sexually explicit or discriminatory;
• is false or misleading, including fake reviews or reviews in exchange for payment;
• impersonates someone else, including Sahtein Eats staff;
• shares someone else's personal information without permission;
• is spam or advertising, or breaks the law or someone else's rights.

You can report content and block users from inside the app. We review reports within 24 hours and may remove content and suspend or close the accounts of people who break these rules.

7. Using the service fairly

Don't misuse Sahtein Eats: for example, by holding tables you don't intend to use, reselling bookings, using bots or scrapers, trying to get around security or rate limits, or interfering with the service.

8. Suspending or closing accounts

You can delete your account at any time from the app. We may suspend or close an account that breaks these terms or puts other users, restaurants or Sahtein Eats at risk. Where reasonable, we'll tell you why.

9. Our responsibility

We work to keep Sahtein Eats available and accurate, but the service is provided "as is". To the extent the law allows, we aren't liable for the restaurant's food or service, or for indirect losses, and our total liability to you is limited to the booking fees you paid in the [12] months before the claim. Nothing in these terms limits rights you have under UAE consumer protection law. [Lawyer to review.]

10. Changes to these terms

We may update these terms. We'll post changes here and update the date above, and tell you in the app or by email if a change is significant. If you keep using Sahtein Eats after a change, the new terms apply.

11. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in [the Emirate of Dubai], and disputes go to the courts of [Dubai].

12. Contact us

Email media@sahteineats.com, or write to [Company legal name], [registered address].